SPECIAL ASSISTANCE

NEED HELP PAYING YOUR BILL?

If you are having difficulty paying your bill on time, you may qualify for a payment extension and receive special protection from late payment charges. Read our Customer Hardship Policy and Summary.

A payment extension allows you to extend the due date of your utility bill up to 10 days after the original billing due date.

MEDICALLY DEPENDENT OR VULNERABLE CUSTOMERS

If you are a medically dependent or vulnerable customer, contact us today and we will make sure you are looked after.

What is a medically dependent customer?

A medically dependent customer is a person who is dependent on electricity for critical medical support, and the disconnection of electricity may result in loss of life or serious harm. If you, or someone living with you, are dependent on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us immediately.

What is a vulnerable customer?

If you are finding it difficult to pay your utility bills, for reasons other than health, please contact us. Our Customer Service team are here to help. We will discuss options such as setting up a payment arrangement and offer other assistance.